Terms and conditions.
These terms of sale and delivery apply to purchases made at www.notesofcolour.com.
Notes of Colour A/S
Islevdalvej 151, 2610 Rødovre
CVR. (National Business Registry Number): 42821543
Tel.: +45 76 30 33 32
E-mail: hello@notesofcolour.com
The following terms, including our privacy policy, apply to the purchase of products via www.notesofcolour.com
1. Terms of entering into a sale agreement.
Delivery can be made to addresses in Denmark.
When ordering before 11.00 on weekdays, the order is generally dispatched the same day, provided the product is in stock (stated in the ordering process).
The delivery time is always provided in working days. Expected delivery time is 1-2 days. If a product is ordered which, at the time of the order, is unexpectedly unavailable, Notes of Colour will contact the customer as soon as possible for further arrangements.
We are liable in accordance with general Danish legislation.
Delivery options and prices always appear at checkout. Orders with a total > 500 DKK are free of charge.
2. Prices.
The prices that appear on our website at the time the order is placed are valid. The prices include VAT but exclude delivery.
Before ordering, you can always see delivery costs in the basket.
3. Payment.
ApplePay, MobilePay, Visa, Dankort and Mastercard can be used at www.notesofcolour.com. No fee is charged when paying by credit card.
No money is withdrawn until the products have been dispatched. If you have ordered several products and one of the products is unavailable, we will only deduct the payment for this product when it is dispatched.
Your payment and card information is stored with Notes of Colours' chosen PCI DSS (Payment Card Industry, Data Security Standard) certified partner. The information is therefore stored in a secure PCI-certified environment that meets international security standards until the payment transactions are completed. When you use a payment card on notesofcolour.com, only Notes of Colours' PCI DSS certified partner, and not Notes of Colour, has access to your card details. Processing of your card information is therefore solely a matter between you and Notes of Colours' PCI DSS certified business partner, even if it happens while you are using notesofcolour.com.
4. Right of withdrawal.
4.1 Right of withdrawal.
There is a 14-day right of withdrawal for purchases on www.notesofcolour.com. The right of withdrawal expires 14 days after the day the product is received.
Withdrawal can only be made by refusing to accept the goods if Notes of Colour A/S is given clear notice of this at the same time.
The deadline means that you have 14 days from receipt of the product to notify us that you want to cancel your purchase. You can send an email to hello@notesofcolour.com. You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
4.2 Exceptions to the right of withdrawal.
Delivery of products that have been manufactured to your specifications or have been given a distinct personal touch. This refers specifically to our 10L paint buckets, as they have been custom-toned for each customer.
Delivery of sealed products which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery.
4.3 Return.
Notes of Colour customer service must always be informed before you return products. This can be done via the standard form which is sent either by letter or e-mail.
Notes of Colour A/S covers all costs for return shipping, except for 10L paint buckets. The products are sent by prior agreement to:
Notes of Colour return warehouse C/O Malgodt
Erhvervsvej 25
2610 Rødovre
ATT: Customer service
You must send your products for return back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You will cover the direct costs for returning the products. When returning the products, you are responsible for ensuring that the products are properly packed. You bear the risk for the products from the time of delivery.
Due to their nature, certain products cannot be returned by normal mail. This applies to all types of paint.
The costs for returning the above product types are expected to amount to approx. DKK 750.
4.4 Condition of the product in case of cancellation.
You are as customer liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature of the product, its properties and the way it functions. The amount you can get back depends on the commercial value of the products and in some cases you may only get back the shipping costs. In order to be paid the full amount for the products, these must be undamaged. Each product that has been delivered and is to be returned is recommended to be returned complete, with all parts included and in original packaging, missing parts or original packaging may result in a reduction in the value of the product.
Paint must not have been opened.
4.5 Repayment.
When you cancel your order, we will refund all payments received from you, including any delivery charges.
However, if you have purchased several products in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.
We will refund the amount without undue delay and no later than 14 days from the date on which we received your notice of cancellation.
However, we can withhold the refund until we have received the products back or until you have sent documentation that the products have been returned. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
5. Right of complaint.
If you, as a customer, want to complain because you feel that a product from Notes deviates from what was expected, please register your complaint in our complaints system so that we can deal with your inquiry quickly and efficiently.
For a complaint to be justified, the following points must be met:
You must be able to prove your purchase by presenting the invoice for the products the complaint is about.
If you are a private customer, you can complain about defective products within 24 months from the invoice date if you inform us within reasonable time after the defect has been discovered. If you inform us within 2 months, it will always be considered within reasonable time.
If you are a professional customer, the complaint deadline is also 24 months from the invoice date, but you must inform us immediately after the defect has been identified.
5.1 Description of the complaint.
It is important that the complaint is described as fully as possible.
It will facilitate the processing of the case if you attach pictures that illustrate what the complaint is about. The better information Notes receives, the better opportunity we have to process the inquiry.
Information and attached pictures is sent to customer service: hello@notesofcolour.com
6. Access to complaints.
If you want to complain about your purchase, please contact hello@notesofcolour.com. If we are unable to reach an agreement, you can file a complaint with the relevant complaints board.
A complaint about a product or service purchased from us can be submitted to Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to Nævnenes Hus via naevneneshus.dk/
If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here.
7. Force majeure.
Notes is not liable towards the Customer in the event of force majeure.
Notes of Colour A/S, Islevdalvej 151, 2610 Rødovre CVR. (National Business Registry Number): 42821543
Phone: +45 76 30 33 32, E-mail: hello@notesofcolour.com
Version 3.0
Last updated: August 2, 2023
